When we talk about e-Government, we mean the processes and systems involved in delivering government services electronically. As a general rule, this field of endeavor tends to be internally-focused within government, whether it be intra-agency, inter-governmental or between different tiers of government to streamline service delivery for citizens.
Examples of themes to be explored include:
• Gov tech
• Efficiency + effectiveness
• Public information
• Ranks & measures
The State of Utah has been well regarded for a number of years for its portal at Utah.gov, and the University of Utah’s Center for Public Policy and Administration has recently completed a study to quantify the financial benefit of delivering these online government services. The results – based on just nine online services from over 1,200 available at Utah.gov – found a total of $61 million saved over five years.
Botswana, like many African countries, has a strong history of traditional tribal leadership and administration. Kheira Belkacem from the eGovlab at the University of Stockholm is leading the Botswana Speaks project to enable citizens, traditional leaders and local kgotla assemblies in four constituencies of Botswana to use digital tools to share their views and policy concerns with their elected representatives.
The electronic government landscape is increasingly pointing towards a diffusion of power, and an increased role and voice for citizens in public decision-making. Tomasz Janowski from the UNU-IIST Center for Electronic Governance discusses some of the global trends that he is observing: participatory democracy, the increased regulation of new service delivery channels and the need for leadership in ICT services, challenging the notion of what “whole of government” really means in practice.
With the emergence of new trends like open government and open data, there is a perception by many that eGovernment is yesterday’s news, and has largely been completed. In a candid conversation, Barbara-Chiara Ubaldi, head of the OECD’s eGovernment unit, explains that there is much work still to be done to bring eGovernment into the daily work of the public sector.
We talk to Granicus and City of Long Beach about the ROI of going digital and cloud with municipal legislative data. We also talk about Granicus’ approach to open data and its acquisition…
San Francisco CIO Chris Vein and Allison Hornery of CivicTEC join us for a wrap of the Inaugural General Assembly of the World e-Governments Organization of Cities and Local Governments, held early September…