Utah.gov saves $61m through online service delivery

The State of Utah has been well regarded for a number of years for its portal at Utah.gov, and the University of Utah’s Center for Public Policy and Administration has recently completed a study to quantify the financial benefit of delivering these online government services. The results – based on just nine online services from over 1,200 available at Utah.gov - found a total of $61 million saved over five years.

Tune in to hear from Dr Jennifer Robinson from the Utah University’s Center for Public Policy and Administration and Rich Olsen from Utah Interactive talk about the findings from the report, and the importance of  measuring the impact of online service delivery.

When we go to agencies, it’s really a great story to be able to say “We know times are tough, we know budgets are down, we know things are getting slashed – and it might sound a little counter-intuitive but maybe you should invest in an online service.”  The fact of the matter is, it saves money and in the long run it saves a lot of money.

Dr Jennifer RobinsonAbout Dr. Jennifer Robinson

Jennifer Robinson serves as the Director for the Center for Public Policy & Administration at The University of Utah.  With a solid commitment to both scholarship and practice, Dr. Robinson works to ensure that research contributes to sound policy making, implementation, and administration.

Dr. Robinson is held in high regard in both the business and government communities for her work as well.  She is a member of the Salt Lake Chamber’s Capitol Club, the Utah League of Cities and Towns’ Policy Advisory Board, and the University of Utah’s Veterans Day Committee.  In the past several years, Dr. Robinson has done extensive research on elections, political participation, and governance. Dr. Robinson’s current projects include a number of research projects for local and state governments, co-editing a book with Dr. Patton on policies in the western United States, and developing a book on American Indian political behavior based upon the research completed for her dissertation.

Rich OlsenAbout Rich Olsen

Rich Olsen is the General Manager of Utah Interactive, a subsidiary of NIC., the leading provider of e-government services in the USA.  He has more than 13 years of experience leading a wide-range of online service deployments on behalf of public sector entities. In his current role, Mr. Olsen leads NIC’s management of Utah.gov, including the ongoing development of Web 2.0, e-commerce and other digital solutions delivered by the State through Utah.gov.

Based in Salt Lake City, Mr. Olsen leads NIC’s team of software engineers, designers, project managers and marketing executives working solely on Internet initiatives that bring government closer to citizens. During his tenure in Utah, Utah.gov has placed first in the Center for Digital Government’s “Best of the Web” rankings, which honor outstanding government portals and Web sites based on their innovations, functionality and efficiencies, in both 2007 and 2009.

How you can use this episode

Listen to the episode

If you aren’t able to stream using the player below, please use the ‘play’ or ‘download’ links provided.

Play episode | Download episode

Episode links and resources

Want more links? Check out our Delicious!

60-second snapshots

On why measuring online service delivery is important:

On lessons learned building Utah.gov:

Social share with others

You can use the social sharing links at the top of the page to easily share this story with your networks. You can also follow and join in the social conversation about this episode with:

  • People and organisations:
  • Twitter hashtags: #utahgov

Please enter your name

Your name is required

Please enter a valid email address

An email address is required

Please share your comments

Gov 2.0 Radio 2018 - Share, Remix, Reuse