Service design for the public sector: designing questions before answers

The emerging discipline of service design is playing an increasingly important role in the public sector.

tallec-boutin-horneryIn this special live recording at the Mutinerie Coworking space in Paris, we speak with Christophe Tallec of Utilisacteur/Uinfoshare and Anne Marie Boutin, head of the French National Design Centre (Agence pour la promotion de la création industrielle) who collaborated on GovJam Paris, and are convening the Global Service Design Network Conference in October 2012.

Christophe and Anne Marie share their experiences with service design in the public sector, and explain how design thinking helps organisations to focus on asking the right questions before looking for solutions.

“What I find really interesting is that service design is a really good tool because one of the first things it does is to make people communicate through different hierarchies and structures.”

christophe-tallecAbout Christophe Tallec

Christophe Tallec is the co-founder of Utilisacteur/Uinfoshare, both an innovative service design provider and a consultant, which gives users the opportunity to take an active role in their services by any means, product and service system.

He has been consulting for design promotion organisms, companies and think tanks for the past years, both at a national level in the finance industry, public sector, transport, for clients such as APCI, FING, La Poste and internationally by building pluri-disciplinar partnerships. Christophe holds the french equivalent of a master in design from ENSAD.

AM-BoutinAbout Anne Marie Boutin

Anne Marie Boutin is the president of the French design promotion agency, APCI, which she founded in 1983.  She was also President and Director of the French national institute for advanced studies in design, ENSCI-les
Ateliers, from 1984 to 1992.

She is a member of advisory committees for several international art and design publications and the author of numerous articles and contributions to books and catalogues on design education, design management, design strategy, design-culture and technology. She was an elected member of the French National Commission for UNESCO till 1993, consultant to the OECD for the evaluation of innovation policies and education systems.

Senior magistrate in the Cour des comptes (French supreme audit institution) she was also Expert delegated to the Director of the Ecole Nationale d’Administration (French Institute for Civil Servants) and responsible for international affairs from 1970 to 1979.

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