Bringing content to people, not people to websites

Content comes first when it comes to delivering sustainable digital public services at Devon County Council. Carl Haggerty, Digital Communications Manager for the Council shares his insights on the importance of a digital content strategy, where his approach to designing services, not websites or platforms, is transforming the way the organisation interacts with its citizens.

Carl also discusses the UK Digital Government Service, and asks the question of whether there needs to be a Local Government Digital Service.

Developing the digital content strategy was about asking: What is the content? What’s it saying? How is it managed? How is it being shared? How is it being governed? All those kinds of issues about the content - that’s the only thing that mattered, it didn’t  matter which technology platform it sat in.

About Carl Haggerty

Carl Haggerty is Digital Communications Manager at Devon County Council, which is essentially about championing and developing the digital agenda within the council as well as being responsible for the councils corporate web presence and intranet. Carl is fascinated and keen to explore how people interact with information and technology to enable and facilitate local and global change.

Carl is also the Citizenscape Product Owner with Public I – A leading supplier of e-participation products and services to the public sector by supporting the strategic use of technology for communication and engagement and democratic renewal. His role is to champion strategic technical enhancements and the end user experience.

Carl has worked in Local Government for 16 years, with the last 10 in and around ICT, Communications, Web and Social Media. He was the first county council employee to publicly blog about his work and has been instrumental in encouraging and exploiting the use of social technologies within the council. Carl continues to promote the benefits of the web and social technologies across the Council. Carl has had a varied background working in Local Government on issues such as Strategic ICT, Communications and Marketing, Sustainable Development, Community Engagement & Development, Tourism and Economic Development.

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